Reduce wait times, add more service.

In bank branches, first impressions count. Customers waiting at the entrance, unsure of where to go, may leave the branch dissatisfied. The eKLS system guides your customers digitally from the moment they step inside. A touchscreen in the entrance area records their enquiry, directs them to the right point of contact and ensures that advisory resources are used efficiently.

How the eKLS works

Recording and assigning requests

At the reception terminal, customers select their enquiry from a menu. The system automatically distinguishes between walk-in customers and those with appointments and directs them accordingly.

Queue tickets and direct processes

eKLS issues queue tickets for face-to-face consultations or handles individual, self-contained processes directly at the terminal.

Making the most of the waiting area

Integrated information systems display the latest news, weather updates, stock market prices and special offers from retail banks and saving banks (Sparkassen) in the waiting area, ensuring that waiting times are put to productive use.

Chat, phone or video at the touch of a button

For enquiries that do not require a face-to-face consultation, eKLS enables direct communication via chat, telephone or video call.

Real-time demand analysis

The system records which options are selected most frequently at the terminal, thereby providing a sound basis for targeted adjustments to the range of services on offer.

The benefits of eKLS

1

Queues are a thing of the past

Visitor flows are managed from the entrance onwards, thereby reliably preventing bottlenecks at the information desks of retail and saving banks (Sparkassen).

2

Making better use of advisory capacity

Customers with appointments are automatically recognised and their service enquiries are categorised in advance, so that your staff can focus fully on providing advice.

3

Reducing operating costs

Standardised processes are carried out directly at the terminal, relieving the information desk of routine tasks.

4

Improving customer satisfaction

Customers who feel noticed and well looked after from the very first moment rate their visit to the branch more highly and are happy to return.

5

Making the most of sales opportunities in the waiting area

The waiting area is actively used to provide product information and promote sales, ensuring that every visit to the branch is also a sales opportunity.

Frequently Asked Questions

eKLS is suitable for branches of all sizes, from small self-service outlets to large flagship stores. The menu structure and processes are customised to meet your specific requirements.

The eKLS can be easily integrated into the existing IT infrastructure of banks and building societies and can be linked to the appointment management system and the eKMS.

Yes. When used in conjunction with the BTM process automation system, the eKLS automatically recognises customers with scheduled appointments and directs them accordingly.

eKLS runs on touchscreen terminals. We supply both the software and the appropriate hardware, and guide you through the entire commissioning process.

No. The eKLS was primarily developed for saving banks and building society branches, but is also suitable for service centres in other sectors that are open to the public.

Discover eKLS in a personalized Demo

How eKLS organises visitor flows in your branch
How customers with appointments are automatically recognised and directed
How eKLS integrates into your existing IT infrastructure

Request your Demo

+49 6105 9702-8000

info@finnofleet.com

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